Refund policy

1. Return and refund policy

Return and Refund Policy

This Return and Refund Policy applies to all purchases made through the website bycinder.com (the "Site"), operated by SCL Digitals Marketing LLC ("Company", "we", "us", or "our"), doing business as By Cinder.

Overview
At By Cinder, customer satisfaction is our priority. Due to our international fulfillment structure, we do not accept or require physical returns of products. If your refund request is approved under the conditions outlined below, you will not be required to send the item back. You may keep or discard the item at your discretion.

Eligibility Criteria for Refunds
You may request a refund within 30 days from the date of delivery. To be eligible for a refund, your request must meet at least one of the following conditions:
* The product arrived damaged or defective.
* You received the wrong item.
* Your order was not delivered after the maximum shipping timeline has elapsed.
* You are dissatisfied with the item, provided you report the dissatisfaction within the 30-day window and provide photographic evidence of the received product.

Exempt and Non-Refundable Items
* Customized or Personalized Products: Any product that has been tailored, customized, or personalized to your specifications is strictly non-refundable, unless it arrives damaged or defective.

How to Request a Refund
1. Contact our support team via email at help@bycinder.com within 30 days of receiving your shipment.
2. Include your order number, a detailed description of the issue, and clear photos of the product and packaging (especially if damaged, incorrect, or subject to dissatisfaction).
3. Our support team will review your claim and issue a determination regarding your refund status.

Physical Returns Notice
Do not attempt to ship any items back to us or to our suppliers. We do not accept physical returns, we do not charge restocking fees, and we do not issue return shipping labels. Any items sent to our registered corporate address will be rejected. Once your refund is approved, you are authorized to keep or discard the item.

Processing of Approved Refunds
Once your refund request is approved:
* The refund will be processed directly to your original method of payment.
* On your bank or credit card statement, the transaction or refund credit will appear under the descriptor bycinder.
* Please allow 5 to 10 business days from the date of approval for the refunded amount to post to your account, depending on your financial institution's processing times.

Contact Information
* Brand Name: By Cinder
* Legal Entity Name: SCL Digitals Marketing LLC
* EIN: 42-2596386
* Registered Address: 4705 Summer Ave NE, Albuquerque, NM 87110, United States
* Support Email: help@bycinder.com