Privacy policy

2. Privacy policy

Privacy Policy

Effective Date: September 10, 2026

1. Introduction
This Privacy Policy describes how SCL Digitals Marketing LLC (doing business as By Cinder, "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from bycinder.com (the "Site"). 

2. Company Details
* Brand Name: By Cinder
* Legal Entity Name: SCL Digitals Marketing LLC
* EIN: 42-2596386
* Registered Address: 4705 Summer Ave NE, Albuquerque, NM 87110, United States
* Support Email: help@bycinder.com

3. Information We Collect
We collect several types of information from and about users of our Site, including:
* Directly Provided Data: Name, billing address, shipping address, payment details (including credit card processing credentials), email address, and phone number when you place an order or communicate with customer support.
* Automatically Collected Data: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and interaction data collected through cookies and tracking technologies.

4. How We Use Your Information
We use the information we collect to:
* Process and fulfill your orders, send transaction confirmations, and manage customer service inquiries.
* Process payments securely through third-party payment gateways.
* Send transactional updates and promotional marketing emails (where permitted by law).
* Analyze website performance, user trends, and optimize marketing campaigns.

5. Cookies and Tracking Technologies
Our Site uses cookies, pixels, and web beacons to enhance your user experience, evaluate advertising efficacy, and gather analytics. Below is a list of the specific third-party tools utilized on our Site, their purpose, and opt-out instructions:

* Google Analytics 4 (GA4): Used for site analytics to analyze user navigation and website usage patterns. You can opt out by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
* Google Tags: Used for managing scripts and tracking codes on the Site to ensure accurate performance measuring. You may manage tag preferences via your browser cookie settings.
* Meta Pixel: Provided by Meta Platforms, Inc., this tool measures the effectiveness of advertising campaigns and delivers targeted ads on Facebook and Instagram. You can opt out of targeted ads via your Facebook/Instagram Ad Settings or through the Digital Advertising Alliance at https://optout.aboutads.info/.
* TikTok Pixel: Used to track conversion events and optimize ad campaigns on TikTok. You can manage your ad preferences directly within your TikTok account settings.
* Klaviyo: Used for email marketing, transactional communication, and tracking website browsing behavior to tailor email campaigns. You may unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any email sent by Klaviyo.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or fail to function properly.

6. State-Specific Rights: California Residents (CCPA/CPRA)
If you are a resident of California, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information:
* Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, used, disclosed, and sold/shared about you over the past 12 months.
* Right to Delete: You have the right to request the deletion of your personal information collected by us, subject to certain statutory legal exceptions.
* Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
* Right to Opt-Out of Sale or Sharing: We do not sell personal information for monetary compensation. However, the use of tracking pixels (such as Meta Pixel and TikTok Pixel) may be considered "sharing" for cross-context behavioral advertising under California law. You may opt out of such sharing by adjusting your browser cookie settings or contacting us at help@bycinder.com.
* Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of your California privacy rights, please submit a verifiable request to help@bycinder.com.

7. Third-Party Disclosures
We share your personal information with service providers to assist in operating our business and fulfilling orders, including suppliers (located in China for order dispatch), payment processors, analytics providers, and email service providers. We do not sell your personal data to third parties.

8. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or alteration. However, no electronic transmission over the internet or storage system can be guaranteed to be 100% secure.

9. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.